Flexi-Ticket Support

Flexi-Ticket Support

Only pay for the Audio Visual & Video Conferencing support you actually use.

VEGA Europe has helped many organisations significantly reduce their Audiovisual and Video Conferencing Support costs using Flexi-Tickets; a flexible maintenance package.

The Flexi-Ticket option is designed as a more versatile approach, to offer the client a choice of services and only pay for engineering call-outs they use.

  • If you require support, call our technical help desk or use our fault-logging web portal
  • If you require an engineer to site, simply choose the service level you require and utilise one of your pre-ordered Flexi-Tickets
  • Any tickets not used can be carried over to the following year
  • Purchase additional tickets as and when required
  • Trade-in Tickets (To upgrade or down-grade service levels)
Flexi-Ticket

AV Support Services

Flexi-Ticket Support services include:

  • Technical Helpdesk - Telephone & Video
  • Fault Logging Web-portal
  • Remote Diagnostics & Support
  • On-site Engineering (Flexi-Tickets)
  • Asset Management
  • Logistics Management
  • Warranty and RMA Management
  • Disposals
  • Management Reporting
  • Optional: Preventative Maintenance
Flexi-Ticket

On-site Engineering

Bronze

Technical Helpdesk

Video Helpdesk

Remote Support [Where applicable and available]

Flexi-Ticket
On-site Engineering
Within 48 hrs

Silver

Technical Helpdesk

Video Helpdesk

Remote Support [Where applicable and available]

Flexi-Ticket
On-site Engineering
Within 24 hrs

Gold

Technical Helpdesk

Video Helpdesk

Remote Support [Where applicable and available]

Flexi-Ticket
On-site Engineering
Within 8 hrs

Platinum

Technical Helpdesk

Video Helpdesk

Remote Support [Where applicable and available]

Flexi-Ticket
On-site Engineering
Within 4 hrs

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