Support & Maintenance Services

Once your solution is in place, we offer full maintenance service support to ensure maximum return on your investment. Our flexible approach means we can tailor a maintenance package around your business needs. We offer bespoke contracts, a flexi ticket option or ad-hoc call out arrangements. In addition, our Global presence allows us to offer world-wide 24 hour round the clock maintenance service and support.

Our dedicated support engineers hold the highest level accreditations and qualifications in the industry and are available for on-site repairs when needed. In addition, we hold spare parts and components locally for all our solutions, providing a simple swap service where necessary.

At VEGA, we provide our clients with a fault logging and inventory management Web-portal, to keep you in control. You can log in, at any time to monitor your call status and current inventory.

Our Video Helpdesk facility provides dedicated video conferencing support for a face-to-face call to resolve any issues. Alternatively, this facility can also be used remotely by clients, to set up a test call, to check their on site video conferencing system diagnostics.

We cover the below:
  • Fault Logging & Inventory Management - Web-Portal Access
  • 1st & 2nd Line Technical Helpdesk
  • Remote Access (where available & applicable)
  • Next Business Day On-Site Engineering (Unlimited)
  • Software Updates & Upgrades
  • Manufacturer Warranty & RMA Management
  • Logistics Management
  • EOL Disposals (WEEE Directive)

Support Services

We have main offices located near Gatwick and in central London with connected offices and partners across the UK and Europe offering 24/7 round the clock support. If we are unable to fix your issue remotely, we have local engineers who can travel to your site to address the problem.

With 22 offices located across 15 countries worldwide, VEGA are able to offer full Global support contracts. Centralised management ensures issues are facilitated through each time zone providing round the clock support cover.

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