In 2012 Vega was awarded an initial 3-year contract to support the Royal Bank of Scotland’s Core Cisco Video conferencing estate, including the infrastructure.
6 years on and Vega continues to provide an on-site managed service. Initially supporting the UK India and Hong Kong, the contract has expanded to include the RBS groups entire global VC & AV estate. This includes all core RBS, NatWest, Ulster Bank, Coutts Private Bank offices and Citizen’s Bank locations in the U.S.
In November 2018, Vega Europe was awarded an EMEA wide Zoom technology refresh project and 3-year support contract to 2021. The project encompasses over 300 x new Zoom rooms across the UK, with further expansion sites across Poland and Switzerland.
The VC estate will be supported under Vega’s unique Flexi-Ticket Support model. This provides the bank with a guaranteed service level agreement which is also cost-effective and flexible to their requirements.