FLEXI-TICKET SUPPORT

Only pay for the Audio Visual & Video Conferencing support you actually use

We have helped many organisations significantly reduce their Audio Visual and Video Conferencing Support costs using Flexi-Tickets; a flexible maintenance package.

This Flexi-Ticket option has been designed as a more versatile approach, to offer you a choice of services and to only pay for engineering call-outs you actually use.

  • If you require support, call our technical help desk or use our fault-logging web portal
  • If you require an engineer to site, simply choose the service level you require and utilise one of your pre-ordered Flexi-Tickets
  • Any tickets not used can be carried over to the following year
  • Purchase additional tickets as and when required
  • Trade-in Tickets (To upgrade or down-grade service levels)
Flexi-Ticket

AV Support Services

Flexi-Ticket Support services include:

  • Technical Helpdesk - Telephone & Video
  • Fault Logging Web-portal
  • Remote Diagnostics & Support
  • On-site Engineering (Flexi-Tickets)
  • Asset Management
  • Logistics Management
  • Warranty and RMA Management
  • Disposals
  • Management Reporting
  • Optional Preventative Maintenance
Flexi-Ticket

On-site Engineering

Silver

Technical Helpdesk

Video Helpdesk

Remote Support [Where applicable and available]

Flexi-Ticket
On-site Engineering
Within 24 hrs

Gold

Technical Helpdesk

Video Helpdesk

Remote Support [Where applicable and available]

Flexi-Ticket
On-site Engineering
Within 8 hrs

Platinum

Technical Helpdesk

Video Helpdesk

Remote Support [Where applicable and available]

Flexi-Ticket
On-site Engineering
Within 4 hrs

A very detailed breakdown of how the fault was analysed through a process of elimination & a great example of working in collaboration. Thank you very much for the professional & technical approach here by Vega services along with your guidance & recommendation.
Service Manager, Global IT Infrastructure Company, Feb 2018

More Support Options:

  • SHARE: