FLEXIBLE AV SUPPORT

Only pay for the audio the audio visual and video conferencing support you actually use

We have helped many organisations significantly reduce their Audio Visual and Video Conferencing Support costs using Flexi-Tickets; a flexible maintenance package.

This Flexi-Ticket option has been designed as a more versatile approach, to offer you a choice of services and to only pay for engineering call-outs you actually use.

  • If you require support, call our technical help desk or use our fault-logging web portal
  • If you require an engineer to site, simply choose the service level you require and utilise one of your pre-ordered Flexi-Tickets
  • Any tickets not used can be carried over to the following year
  • Purchase additional tickets as and when required
  • Trade-in Tickets (To upgrade or down-grade service levels)
Flexi-Ticket

AV Support Services

Flexi-Ticket Support services include:

  • Technical Helpdesk - Telephone & Video
  • Fault Logging Web-portal
  • Remote Diagnostics & Support
  • On-site Engineering (Flexi-Tickets)
  • Asset Management
  • Logistics Management
  • Warranty and RMA Management
  • Disposals
  • Management Reporting
  • Optional Preventative Maintenance
Flexi-Ticket

On-site Engineering

Silver

Technical Helpdesk

Video Helpdesk

Remote Support [Where applicable and available]

Flexi-Ticket
On-site Engineering
Within 24 hrs

Gold

Technical Helpdesk

Video Helpdesk

Remote Support [Where applicable and available]

Flexi-Ticket
On-site Engineering
Within 8 hrs

Platinum

Technical Helpdesk

Video Helpdesk

Remote Support [Where applicable and available]

Flexi-Ticket
On-site Engineering
Within 4 hrs

A very detailed breakdown of how the fault was analysed through a process of elimination & a great example of working in collaboration. Thank you very much for the professional & technical approach here by Vega services along with your guidance & recommendation.
Service Manager, Global IT Infrastructure Company, Feb 2018

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