UMBRELLA SUPPORT

Our dedicated support engineers hold the highest level accreditations and qualifications in the industry and are available for on-site repairs when needed. In addition, we hold spare parts and components locally for all our solutions, providing a simple swap service where necessary.

At Vega, we provide our clients with a fault logging and inventory management Web-portal, to keep you in control. You can log in, at any time to monitor your call status and current inventory.

Our Video Helpdesk facility provides dedicated video conferencing support for a face-to-face call to resolve any issues. Alternatively, this facility can also be used remotely by clients, to set up a test call, to check their on-site video conferencing system diagnostics.

We cover:
  • Fault Logging & Inventory Management - Web-Portal Access
  • 1st & 2nd Line Technical Helpdesk
  • Remote Access (where available & applicable)
  • On-Site Engineering
  • Software Updates & Upgrades
  • Manufacturer Warranty & RMA Management
  • Logistics Management
  • EOL Disposals (WEEE Directive)

More Support Options:

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