TECHNICAL SERVICES

Technical Services

Technical excellence underscores everything we do at Vega. Our experienced team of project managers and engineers are committed to maintaining the highest standards.
Project Management

All our project managers are Prince2 certified providing you with industry best practice in project management expertise. We will ensure your project deliverables and milestones are defined as communication channels and resources identified. Risks will be thoroughly assessed and contingency plans put in place. More information is available on our accreditations page.

Your dedicated Project Manager will coordinate the supply-chain and logistics, controlling the budget and keeping you informed of any change. Your project manager will also ensure the quality of the engineering work involved in your project, coordinate user training and produce handover documentation for the support team.

Installation Engineering

Vega offers a comprehensive portfolio of professional installation engineering services for audiovisual and multimedia system solutions. Our teams of multi-discipline engineers provide specialist services in the physical installation and commissioning of complex AV systems to industry standards.

Vega installation engineering services are available 24/7/365 in order to fulfill your project delivery requirements. All our engineers are governed by Vega policies and procedures in line with best practice and our Health and Safety policy.

Rack Build & Pre-Testing

Our purpose built workshop facilities have the capability to deliver volume builds of up to 8 42U racks simultaneously. Racks are pre-built before shipment to a customer’s site with detailed testing of system functions, signal integrity and control system programming completed in order to reduce time on site. We encourage witness testing in liaison with customer representatives to ensure a level of comfort prior to user acceptance.

Programming

Vega offers a comprehensive portfolio of systems programming services including code development and GUI design. Our programmers are certified on the following manufacturer systems:

  • Crestron Control and Digital Media (DM)
  • AMX Control and Enova
  • Biamp, Polycom Sound structure and BSS Sound Processing
  • Cisco & Polycom VC and TelePresence
Documentation & Handover

On satisfactory completion of all installations the project closure process will be followed. This will include:

  • Production of Handover Documentation(DM)
  • Publication of Handover Documentation for client (archive copy retained for Support)
  • Project Closure, including internal handover to Maintenance and Support team
We introduced the Vega solution to deliver a unique experience to our clients. Our response times have come down significantly and the level of service we are delivering is exceptional. Everyone has embraced what is a user-friendly, efficient and innovative technology. Whilst it may be too early to say, we believe the investment will pay for itself within 10 months.
Facilities Director - Wealth Management Bank, London
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