Comprehensive Support

Choose from one of our core service levels, or tailor a support package to meet your individual business objectives.

Our dedicated support engineers maintain the highest levels of qualification and vendor accreditation in the industry. From front-line helpdesk support to on-site maintenance and repairs, our customers have 24/7 access to the essential technical resources they require.

Vega provides an intuitive, online fault logging and inventory management system. Customers can log in to the web-portal at any time to monitor support ticket status or to check on their current inventory.

Our video helpdesk facility provides dedicated video conferencing support, with that all-important face-time to help resolve issues faster. Optionally, this facility can be used remotely by clients to set up a test call and run their on-premises video conferencing systems diagnostics.

We also hold spare parts and consumables locally for all our solutions, offering a simple swap-out service where necessary.

Core services include:

  • Online Fault Logging & Inventory Management
  • 1st & 2nd Line Technical Helpdesk
  • Remote Access (where available & applicable)
  • On-Site Engineering
  • Manufacturer Warranty & RMA Management
  • Logistics Management
  • EOL Disposals (WEEE Directive)
  • Annual Preventative Maintenance Visit

Select your preferred core service level

(Engineer on-site response time)




Tailor a support package to suit your business

Customers are free to mix and match SLAs to suit the criticality of their on-premises equipment. For example, you may want to ensure essential operations equipment is supported by a rapid 4-hour SLA; but opt for a 24-hour response for non-critical equipment, to provide more cost-effective support across your AV technology estate.

Choose from a range of service upgrades:


  • Hardware repair or replacement
  • Temporary equipment provided
  • Equipment outside warranty


  • Replacement cables included
  • Replacement connectors & batteries
  • 2x annual projector lamp replacements


  • Annual systems Firmware review
  • Provision of Software release keys
  • Software patching and updates
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