Flexi-Ticket Support

Pay-as-you-go audio visual and video conferencing support with Flexi-Ticket support from Vega Europe.

Vega Europe has helped many organisations significantly reduce their audio visual and video conferencing Support costs using Flexi-Tickets; our flexible, pay-as-you-go support option.

Flexi-Ticket support provides customers with an alternative to fixed-fee maintenance agreements. It offers a range of maintenance and support services, which customers only pay for as and when they need them.

Customers can pre-pay for a number of tickets and redeem them against service call-outs when required. If you need an engineer on site, simply choose the service level you require and use one of your Flexi-Tickets.

You can purchase additional tickets at any time, or trade them in to upgrade or downgrade service levels. Any unused tickets can be carried over to the next year of your support contract.

Flexi-Ticket support services include:

  • Fault logging and inventory management (web portal access)
  • First and second-line technical support helpdesk
  • Remote access (where applicable)
  • On-site engineering (Flexi-Ticket allocation)
  • Manufacturer warranty and RMA management
  • Logistics management
  • EOL disposals (WEEE Directive)
  • Preventative maintenance visits (optional)

Choose Your Flexi-Ticket Service Level

(Engineer Response Time)




Customers are free to mix and match SLAs to suit the criticality of their on-premises equipment. For example, you may want to ensure essential operations equipment is supported by a rapid 4-hour SLA; but opt for a 24-hour response for non-critical equipment, to provide more cost-effective support across your AV technology estate.

A very detailed breakdown of how the fault was analysed through a process of elimination & a great example of working in collaboration. Thank you very much for the professional & technical approach here by Vega services along with your guidance & recommendation.
Service Manager, Global IT Infrastructure Company
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